We put our customers first – no matter what. When we say we go the extra mile for them, it’s not just lip service. It’s not a dusty platitude hanging on the wall that our employees glance at once in a while. It’s the cornerstone of how we operate. It’s part of our DNA.
We’re a one-stop shop for equipment related to heating water – water heaters, hydronic boilers, steam boilers, solar thermal, combination heating appliances, tanks, pumps, and a full range of accessories. Much of the equipment Hot Water Products carries is sold to wholesalers and contractors. We support them 100% as partners, even making service and troubleshooting calls with them or on behalf of them, at their request.
We put our customers first
– no matter what
When a 150-bed retirement home in Rapid City, SD lost its heat in subzero temperatures over Christmas break, Gregory “Jack” Daniels couldn’t just stay home celebrating. Instead, he and his son loaded up a truck on a Sunday evening, with four emergency boilers and 20 stock water heaters. They drove 30 hours round-trip, partway through a blinding snow storm and icy roads, so that local wholesaler could take care of this important customer ASAP.
The customer was amazed, especially when he learned that one of the people making this delivery was one of the company owners. But for Jack and the team at Hot Water Products, this exceptional story is just one of many.
We’ll be as involved as you’d like in services beyond the sale of the equipment. We can help you with system design, product selection, equipment sizing and configuration, delivery, troubleshooting, training, and support – everything but installation. From start to finish, we’ve got your back.
As part of our drive to provide our customers with innovative and efficient hydronic heating solutions, we have always been pioneers in water heating technology. We were the first to:
- Introduce commercial, sealed combustion water heating to the Midwest market.
- Introduce fully modulating boilers
- Develop the Boiler Buddy buffer tank with feedback from our customers who were early adapters of low mass, modulating boilers
- Serve as a stocking distributor of solar thermal systems.
Our comprehensive product line wouldn’t be complete without steam heating products. That’s why we acquired AMS Steam Products, which operates as a wholly owned subsidiary. It serves some of the largest hospitals, food production plants, and other large commercial facilities in North America. AMS provides the same exceptionally high level of expertise and support that these large companies deserve and expect.
Service – before, during, and beyond the sale
All of our customers, large or small, expect a high level of service. We deliver! Whether that means reviewing plans, a 5:00AM phone call, visiting on-site, multiple quotes, etc.; we don’t just act as order takers, as some of our competitors do. That’s not consistent with our core values. We are committed to providing you with the right size and type of water heating solution for your situation – every time.
Our warehouse and delivery team is second to none. We work closely with you to make sure the right product is there when it’s needed, and, most importantly, where it’s needed. Local deliveries made by HWP drivers are not just drop-and-run. On request, we will deliver the water heater or boiler to the exact spot of installation and we will even remove your old equipment and dispose of it in an environmentally conscious manner.
Our full-time sales and service staff are expert troubleshooters. In case of emergencies, there’s always someone on call 24 hours a day, 7 days a week, 365 days a year. These talented professionals work for Hot Water Products. They’re not contractors. It’s all part of our commitment to deliver exceptional customer satisfaction. Learn all about our sales and support staff here
When you’re ready to work with a true supply partner, why not contact us? You’ll be glad you did!