Troubleshooting Assistance (HWP and AMS)
If you want help understanding our products and how they work, individually or as part of a water heating system, we’ve here for you, 24/7.
Our full-time, in-field service technicians are extremely knowledgeable about all aspects of the equipment we sell. We employ in-house troubleshooters, who will talk you through problems by phone or, in many cases, on site.
These troubleshooters are a key part of the HWP team. They are our front line, representing us to customers like you. That’s why they all work for HWP. Many of them are long-time employees, each with deep knowledge of installation, operation, and maintenance issues.
This is our iron-clad commitment to you: If you have a problem, an HWP or AMS team member will help you work it out. There’s always someone on call, in case of emergencies, 24 hours a day, 7 days a week, 365 days a year.