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Customer Testimonials

Saved the day – quality of these products is unmatched

I have been installing HTP products distributed by HWP for many years. The quality of these products is unmatched by any other in the industry; very few call backs and if there is a problem the team at HWP is always available to help in any way they can. The field techs and sales team at HWP are very knowledgeable about their products and provide great customer service.

Here’s just one example, it was 8am on a Tuesday morning when I received a phone call from a customer who had a hot water storage tank with a leak in a 50 unit hotel. The hotel was in DePere, WI. The first thing I did was contact HWP to find out if they had any in stock as I knew none of the other wholesalers in my Fox Valley area would have one. I was unsure of the size until I got there and called HWP and gave them the size of the tank. We determined that it was a 350 gallon storage tank and HWP had one that was insulated and would fit through all of the doorways into the room but it was over 2 hours away. It was now 9:15am and the hotel was going to be full that night. By 12:15pm they had delivered into place the new storage tank and removed the existing leaking tank. We were able to get the customer hot water by 4:30 that afternoon. HWP saved the day by their great customer service.

- Tim Cartier, Master Plumber
Hurckman Mechanical Industries, Inc.

Service to back it up

On behalf of Berghammer Construction, I wanted to take this time to send you this thank you note for your service… I now understand why this manufacturer was selected as well as the service to back it up. Keep up the good work!

- Martin Chapa
Vice President of Healthcare Construction

That’s just the truth; your service is the best

I’ve purchased the HTP Phoenix and Bock water heaters through Hot Water Products. Both are price competitive but a very important part of why I purchase with you guys is the service HWP’s provides. Both service and start-up are tremendous! That’s just the truth; your service is the best of any water heater supplier I’ve ever used.

- Joe Hengel
Hengel Brothers Mechanical

Hot Water Products ROCKS!

We’ve been doing business with them for years. My favorite thing is that my sales rep always answers my call, even on weekends and holidays. Also, when it comes to HWP’s products, it’s all about the high value of well-earned trust. I always know that they will recommend the best product line and sizing for each situation so I don’t have to… and that is priceless! They go out of their way to work with our plumber of choice, and other vendors. They follow through on service all the way to the end.

- Ann Giuliani, Pizza Hut Asset Manager
Wisconsin Hospitality Group LLC

Just one easy phone call

I’ve been leasing with Hot Water Products for many years and for several restaurant locations. I’ve worked with other leasing companies in the past and it’s just easier with HWP. Setting up a new lease is not a long, overhauled process, it’s easy. When you need to get someone onsite quick for service, it’s just one easy phone call. Getting replacement equipment and parts, easy. Leasing water heating and water softener equipment from HWP is one part of my business that I don’t have to think about because I always know it’s taken care of.

- Daniel Mueller
D J Mueller Inc.

I can always count on HWP

We have a great relationship with the people at Hot Water Products. I can always count on HWP. I’m not the expert in water softeners and water heaters but they are. I always feel comfortable calling with any questions and getting the right answer the first time. Also, I know that if I call them with a problem it will be taken care of, even on weekends. They also stand by their promise of only recommending the right equipment for the right application. There is a reason that HWP had won our vendor of the year!

- Randy Voelz, Facilities Management
Apple Hospitality Group, Applebees

They take the stress away

Hot Water Products was recommended to our firm to assist in a major HVAC capital improvement. We worked closely with Geoff Erdman, who had the utmost professionalism, timeliness, dedication, knowledge, and a genuine care for our property performance. Our reputation was as important to Hot Water Products as if they were on our own team! Since our first call to Geoff, we have worked together on 3 additional projects. Without a doubt, if your company is in need of a quick solution, Hot Water Products will make it easy and affordable. They take the stress away!

- Nikki Weber CPM ARM, Asset Manager
Northland Apartments Co., LLC

HWP leasing program is economical

The HWP leasing program is economical. It’s certainly cheaper to lease than to buy it out right in our facility. The program works very well. Also, they have a friendly sales staff that works well with our contractor and other vendors.

- Michael Etteldorf, Property Manager
Ogden & Company, Inc.

Howard is a man of his word

I came to know Howard and Hot Water Products in the late 1990’s. I was working for a wholesale distributor in Minnesota and Howard was pioneering a new boiler line, the Munchkin. Howard promised inventory levels, tech service that answered their phones, and even after hour calls to his cell phone if necessary. We started purchasing and working with Howard and Hot Water Products and discovered Howard was a man of his word. Even through some product hiccups, Hot Water Products stood behind their products and were very faithful with product support. The times that I needed job site visits or product training, these issues were always met with expediency. If piping layouts were needed they were provided and accurate. Howard and Hot Water Products have been very fair and have gone the extra mile several times. They have never run away from a difficult situation. So for the past twenty years dealing with Hot Water Products it has been comforting to knowing that Hot Water Products will stand behind what they say and are there to help in those sometimes trying situations. Most of all it’s been very nice dealing with the people at Hot Water Products, they are always very friendly, helpful and most of all timely at getting back to you. When asked why I recommend their product lines I always respond “because I know I’m going to get good support”. So I would rate Hot Water Products as a A+ business associate.

- Larry Ewart
Hydronic Specialist

Everything went off without a hitch

John Buch, Steamfitter Foreman, Illingworth-Kilgust Mechanical, Milwaukee, WI, talks about his experience working with AMS Steam Products to procure and install a Miura 100HP steam boiler.

- John Buch, Steamfitter Foreman
Illingworth-Kilgust Mechanical

Some of the best customer service in the industry

The training was educational and convenient. Howard and Kurt know their products, and I feel they provide some of the best customer service in the industry.

- Tim Coach
MEP Associates

One of the best

Hot Water Products is one of the best when it comes to service and backing up what they sell.

- Mark Huiting, Plumbing Dept. Manager
Bassett Mechanical

They are simply good guys to deal with

I’ve known Dan and Derrick Pfeil for over twenty years. They are always very knowledgeable and they represent Hot Water Products in the South Sioux City branch very well. Dan will help no matter what the problem is, whether it’s a piece of equipment that we just purchased or something we got from him years ago. They are simply good guys to deal with. In all the time that I’ve known Dan and Derrick, they have never let me down, no matter what!

- Tom Bousquet
A-Team Heating & Cooling, South Sioux City, NE

My experiences working with HWP

Steve Weber, Owner of SJW Heating & Air shares details of his latest solar thermal and Versa Hydro Combination system installation as well as his experiences working with HWP.

- Steve Weber, Owner
SJW Heating & Air

I send all my guys to HWP. Period.

I get every piece of equipment and supplies that I possibly can from Hot Water Products. After working with Dan and Derrick Pfeil for over 20 years I wouldn’t go anywhere else. Their service is unbeatable! From the product selection, to expert advice, to the fact that they deliver my equipment where I want it and remove the old stuff so I don’t have to! Recently Derrick delivered an emergency replacement water heater at 11PM on a Friday night and waited while we got the old one out so he could take it away. Can’t get that service anywhere else. I send all my guys to HWP. Period.

- Scott Jones
Rick Hanson Plumbing, South Sioux City, NE

Great product and great service

The control card in my Munchkin Boiler finally gave up the ghost after 12 years. My local boiler guy was sharp, but had never worked on a Munchkin before. I gave him your guy’s number and the replacement parts came in the next day. I was very impressed that the equipment ran this long without requiring service, that my local guy could troubleshoot an unfamiliar system so easily and that you go the parts to me so quickly. Great product and great service. Keep up the good work. I’ll be putting in another one when I rework my heating system on the first floor.

- Mark Post

Great from day one

My experience with Hot Water Products has been great from day one. The team is knowledgeable and professional. From the available inventory, to their expertise on various projects has been second to none.

- Ian Cardona
Excel Comfort Inc., Sioux City, IA

You and your team are right there for us when needed

I wanted to take a minute and thank you and your team at Hot Water Products, McFarland. It is so nice to work with a team of people that have the same values as H.J. Pertzborn Plumbing & Fire Protection Corp. Services the customers with expertise and value! You and your team are right there for us when needed. You accommodate our hectic schedules and provide estimates to us in a timely manner. Your staff in the office in McFarland are helpful and friendly both over the phone and when we are in your shop. When your delivery staff come to our shop they actually unload the water heaters and put them in our inventory room and even better yet the rotate our water heater stock so the new models are in the back and the old ones in the front. I call this SERVICE! Please share with your team how much we appreciate the great service they provide to us! Thank you, Ellie

- Ellie Norland, Service Plumbing & Remodeling Manager, Marketing Director
H.J. Pertzborn

Miura would be my first choice

To anyone considering the purchase of a Miura steam boiler,
We have been operating the same Miura LX-50 steam boiler in support of a manufacturing process since March of 1996. Its compact size, energy efficiency, rapid pressure build and ease of operation were a perfect fit for our highly variable process needs, and continue to be so today. Following Miura’s simple directions, we feed the boiler with clean, soft water and as much condensate return as we are able to. We perform daily full blowdowns and automatic surface blow-offs to control solids buildup, follow the advice of a reputable water treatment group to control for corrosion and perform the routine water testing and boiler maintenance and inspection tasks outlined in the owner’s manual. We also perform annual combustion tune-ups and tear-downs of the boiler for state-required internal inspection. Typically that annual inspection, from the start of tear down to the return to full steam takes less than three hours with only a couple people.

Read full testimonial letter

- Donavan Zammert

HWP has contributed to our success

Culver Franchising System Inc. has been working with Hot Water Products, Inc. for close to ten years and is currently the only approved water heater for our Culver’s® restaurants. The Phoenix water heater has outstanding reliability and is available with a six year tank and parts warranty. The unit offers a modulating burner which reduces on/off cycling, longer unit life and helps save energy. The knowledge and service we have received has been outstanding. Even in situations where the municipality requires additional BTU’s and gallons per minute usage, Hot Water Products, Inc. has been there to assist in the design and unit specifications to satisfy the cities requirements. Hot Water Products, Inc. has been a great supply partner for Culver Franchising and has contributed to our success. We appreciate your continued commitment to Culver’s and thank you for your years of service.

- Steven T. Datka, Director of Design Services
Culver Franchising Systems

The payback was approximately 1-year or less!

Halverson Brothers installed (3) HTP Mod Con 850 Boilers at our school which were supplied and supported by Hot Water Products, Inc. We replaced old, non-condensing boilers and the payback was approximately 1-year or less! The fuel savings from just three months, that’s one heating season, paid for the cost of the Mod Con boilers and installation! Also, your HWP technical support person, Scott, is unbelievably knowledgeable and was always available, even after hours.

- Mr. Craig Chafer, Custodial Services
Birchwood Schools

They’re on the spot

Dennis Suda, Suda Plumbing, Spencer, WI, talks about his experience working with Hot Water Products, Inc.

- Dennis Suda
Suda Plumbing

AMS delivered on every single thing that was said before the sale

What sets AMS apart is their expert knowledge. Anyone can come in and promise the world but AMS delivered on every single thing that was said before the sale. I’ll take it a step further, in many ways AMS acted as the GC on the project. They worked with the contractors and made sure everything went smoothly, from A to Z. Installation on the boilers was completed ahead of schedule. We had two days to finish and we were done 8 hours early. Since then service has been very good as well!

- Terry Billman, Maintenance Manager
Grande Cheese Company

It makes my life easy

On behalf of Monona Plumbing and Fire, I want to thank you for all you do for us as professionals….it makes my life easy when our team can count on and form a relationship with another great team and have each other’s backs. You all are class act individuals and we look forward to strengthening the relationship for many years to come.

- Mark Opsahl, Vice President of Service
Monona Plumbing and Fire Protection, Inc.

My experience with Phoenix water heaters

Mr. Matt Karshna of the Whitnall School District took time out to talk about his experience with Phoenix water heaters in our booth at the WASBO Conference (Wisconsin Association of School Business Officials) in the Wisconsin Dells.

- Matthew Karshna, Building and Grounds Supervisor
Whitnall School District

One of the best suppliers I have ever worked with in my 38 years

Hot Water Products has been one of the best suppliers I have ever worked with in my 38 years in this trade. They provide great products which are competitively priced and they provide timely deliveries. Their staff is knowledgeable and they provide excellent tech and product support. I always feel comfortable in doing business with them as I know they have my back.

- Fred Gardner, President
Badger State Inc. Plumbing & Heating Contractors

Hats off to AMS and Miura

It was a great pleasure working with the AMS Staff, the entire staff is a well balance group of very technically qualified personnel. The AMS group’s attention to detail never let a stone go unturned. Additionally, once the project was completed there was ongoing contact being made with Wisconsin Brewing Company to ensure there were no questions or issues? Great group of professionals. We are very pleased with the Miura Boiler as it is performing as promised and the efficiencies are everything we expected. We are very happy with this piece of equipment and how it performs every day. We look forward to years of reliable performance. The system is very easy to use and easy to maintain. We are very pleased with this unit. Hats off to AMS and Miura.”

- Mike McGuire, Director of Operations and Kirby Nelson, Brewmaster
Wisconsin Brewing Company
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